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2025.03.01

FAQs Regarding Gameplay

Thank you for playing Faaast Penguin.
This is the FAQs page regarding the gameplay.

Known Issues：https://faaast-penguin.com/en/news/948/

A Guide to Epic Games Account Registration：https://faaast-penguin.com/en/news/564/

Regarding Platforms

Q: Can save data be shared between different platforms?

A: Cross-platform save data is supported.
However, paid crystals are managed separately on the Nintendo Switch version and other platforms (Steam, PlayStation 5, Xbox Series X|S, Epic Games Store) and cannot be shared between them.

Q: Can I play with players on different platforms?

A: You can play online together regardless of the platform.

Gameplay Issues

Q: I don’t know how to play in a party.

A: We have published a tutorial, so please check it out.
https://faaast-penguin.com/en/news/964/

Q: How can I change my player name?

A: On each platform, the following usernames are displayed as your player name. You can change your player name by modifying the corresponding username:

  • Nintendo Switch: Epic Games account username
  • PlayStation 5: PlayStation 5 username
  • Xbox Series X|S: Xbox Series X|S username
  • Steam: Steam username
  • Epic Games Store: Epic Games account username

Q: What should I do if I get stuck during a Tour?

A: If you become stuck in the terrain and cannot move, please use the Rescue Service.

Steps:

  1. Open the Menu.
  2. Locate the Rescue Service option at the bottom right and press the corresponding button.
  3. A pop-up will appear—select Request to return to the Course.

Gameplay Issues (Steam / Epic Games Store Version)

Q: I get a “Fatal Error” when trying to launch the game.

A: This issue has been observed when launching directly from the executable file in the installation folder. Please start the game through the store launcher or the shortcut created during installation.

Q: The game won’t launch, saying Easy Anti-Cheat is not installed.

A: Please make sure you have the latest version of the game. If the error continues to appear, please try the following
steps:

  1. Open your file explorer and navigate to the game’s installation folder.
  2. Right-click the “InstallEAC.bat” file and select “Run as Administrator.”

Q: The invite function to become a party is not available.

A: Please make sure you have the latest version of the game. If the error continues to appear, please try the following
steps:

  1. Open your file explorer and navigate to the game’s installation folder.
  2. Right-click “EpicOnlineServicesInstaller.exe” in the “EpicOnlineServices” file and select “Run as
    Administrator.”

Q: The game stutters and the performance is unstable.

A: This issue may occur if you are using mouse control-related applications. Please disable any mouse control applications while playing Faaast Penguin.

About Error Codes

Q: Error Code [110000]: Unable to log in (Nintendo Switch version)

A: This issue has been confirmed to occur in cases such as when the Epic Games account password has been changed. Please try the following steps:

  1. Refer to [this guide ] to delete the save data for “Faaast Penguin” from the data management menu on your Nintendo Switch.
    Note: Game progress, including items and ranks, is stored on the server, so deleting save data will not affect these.
  2. Launch the game and log in with the account you want to link.

Q: Error Code [112002]: Unable to enter a private room

A: Restart the app and try entering the room again. If the issue persists, please have the host restart the app as well.
This issue has been identified as a bug, and we are working to resolve it.

Q: Error Code [124001]: Unable to proceed past the title screen

A: For PC users, the following steps have been reported to resolve the issue. The root cause is currently under investigation:

  1. Press Win + R to open the “Run” window, type %localappdata%, and click OK.
  2. Right-click on the “FaaastPenguin” folder in the opened directory and select “Properties.”
  3. In the Security tab, click the “Edit” button.
  4. In the newly opened window, ensure that “Write” permissions are granted.
    • If not, check the box to allow it and click “Apply.”
  5. If there is a “Saved” folder inside the “FaaastPenguin” directory, repeat step 4 for it as well.
  6. Restart the game and check if the issue is resolved.

Regarding In-Game Purchases

Q: Can you play Faaast Penguin without making in-game purchases?

A: Yes, you can.
Faaast Penguin is free to play by default, and in-game purchases are not required.
You can enjoy all the content of Faaast Penguin even without making in-game purchases.

Q: What are the in-game items available for purchase in Faaast Penguin?

A: Here are the in-game items that are available for purchase in Faaast Penguin:

  • Crystals ×500
  • Crystals ×1,000
  • Crystals ×2,200 (×2,063 for Epic Games Store version only)
  • Crystals ×6,000
  • Crystals ×13,000

Q: Do crystals expire?

A: There is no expiration date. (Revised on October 17, 2024)
Crystals are consumed in the order of paid crystals first, followed by free crystals.

Q: Are in-game purchases in Faaast Penguin refundable?

A: This is explained in [9. Paid Services] of Faaast Penguin’s terms of service.
Terms of Service: https://faaast-penguin.com/en/terms/